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Privacy Policy

How we collect, use, and protect your personal information

Last Updated: January 1, 2024

Information We Collect

Personal identification information (Name, email address, phone number, etc.)
Financial information required for forex transactions
Identity verification documents (PAN, Aadhaar, Passport, etc.)
Transaction history and preferences
Device information and usage data
Location information for compliance purposes

How We Use Your Information

Process your forex exchange requests and transactions
Verify your identity in compliance with RBI regulations
Provide customer support and respond to inquiries
Send transaction confirmations and updates
Improve our services and user experience
Comply with legal and regulatory requirements

Information Security

We use industry-standard encryption to protect your data
Secure servers with regular security updates and monitoring
Limited access to personal information on a need-to-know basis
Regular security audits and compliance checks
Secure disposal of documents and data when no longer needed
Multi-factor authentication for account access

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties
Information may be shared with RBI and other regulatory authorities as required
Partner banks and financial institutions for transaction processing
Law enforcement agencies when legally required
Service providers who assist in our operations (with strict confidentiality agreements)
In case of business merger or acquisition (with prior notice)

Your Rights

Right to access your personal information
Right to correct or update your information
Right to request deletion of your data (subject to regulatory requirements)
Right to restrict processing of your information
Right to data portability
Right to withdraw consent (where applicable)

Cookies and Tracking

We use cookies to improve website functionality
Analytics cookies to understand user behavior
Security cookies to protect against fraud
You can disable cookies in your browser settings
Some features may not work properly without cookies
We do not use cookies for targeted advertising

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@nelloreforex.com

Phone: +91 861 234 5678

Address: 16-2-25, Trunk Road, Nellore, Andhra Pradesh 524001

Office Hours: Monday to Saturday, 9:00 AM to 6:00 PM